Customer Service Officer (Frontline) (Insurance) (12 Months Contract) #TNKC

RECRUIT EXPRESS PTE LTD

Singapore, Singapore
Handle walk-in policyholder queries
Resolve feedback and complaints within timelines
Support digital communications and call centre
The role involves handling walk-in queries from policyholders and Financial Representatives while following up on unresolved issues

Job Summary

  • The role involves handling walk-in queries from policyholders and Financial Representatives while following up on unresolved issues.
  • Candidates will be responsible for managing appeals, feedback, and minor complaints with a focus on resolving them within set timelines.
  • The position requires supporting Digital Communications and the Call Centre as needed, including rotating across various Service Centres.

Matching Summary

Match Score: 85

The role involves handling walk-in queries from policyholders and Financial Representatives while following up on unresolved issues.

Skills & Requirements

Must-have

  • Handle walk-in policyholder queries
  • Resolve feedback and complaints within timelines
  • Support Digital Communications and Call Centre

Nice-to-have

  • Excellent customer service delivery
  • Willingness to rotate across Service Centres
  • Ability to undertake ad hoc duties

Key Requirements

  • 12 Months Contract duration
  • Islandwide location availability

Work Rights

Not specified

Tailored Resume

Cover Letter