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Cleveland Clinic Health System is seeking a Patient Service Specialist for their Martin North Hospital, responsible for enhancing patient experiences through registration, communication, and support services. The ideal candidate will have a background in customer service or healthcare, with a commitment to providing exceptional care and support to patients and their families.
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Job Summary
Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission.
Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community.
The Patient Service Specialist role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic.
Matching Summary
Match Score: 75
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Cleveland Clinic Health System is seeking a Patient Service Specialist for their Martin North Hospital, responsible for enhancing patient experiences through registration, communication, and support services. The ideal candidate will have a background in customer service or healthcare, with a commitment to providing exceptional care and support to patients and their families.
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Skills & Requirements
Must-have
patient-centered experience
HEART model for issue resolution
professional environment
confidential patient information
patient outreach activities
basic math skills
Nice-to-have
proactive patient engagement
guidance on front-end technology
MyChart and Appointment Pass enrollment
stellar patient experiences
Key Requirements
High School Diploma or GED and two years of experience