Customer Success Manager 3 - French Speaker

Equinix Inc.

**
Fluent in french and english
B2b saas or technology experience
Upselling and retention expertise
** Equinix is seeking a Customer Success Manager who is fluent in French to enhance customer engagement, satisfaction, and retention throughout the customer lifecycle. The role involves driving initiatives, managing post-sales relationships, and collaborating with cross-functional teams to ensure a top-notch customer experience. **

Job Summary

  • This role is responsible for driving initiatives that enhance customer engagement, satisfaction, and retention throughout the customer lifecycle.
  • The CSM acts as a trusted strategic advocate to maximize value realization from products and drive long-term business growth.
  • Equinix offers a career where bold ideas are welcomed, human connection is valued, and employees have the opportunity to shape their future.

Matching Summary

Match Score: 75

** Equinix is seeking a Customer Success Manager who is fluent in French to enhance customer engagement, satisfaction, and retention throughout the customer lifecycle. The role involves driving initiatives, managing post-sales relationships, and collaborating with cross-functional teams to ensure a top-notch customer experience. **

Skills & Requirements

Must-have

  • Fluent in French and English
  • B2B SaaS or Technology experience
  • Upselling and retention expertise
  • CRM proficiency (Salesforce, Gainsight)
  • Strategic customer success planning

Nice-to-have

  • Strong cross-functional collaboration skills
  • Data-driven health scoring approach
  • Proactive problem-solving mindset
  • Experience with QBRs and adoption tracking

Key Requirements

  • Proven experience in B2B SaaS/Technology customer success
  • Fluency in both French and English languages
  • Track record of upselling and revenue retention
  • Proficiency with CRM tools like Salesforce and Gainsight

Work Rights

Not specified

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