The Finance Operations & Service Delivery Lead position at Airi Quideer seeks a candidate with extensive experience in Finance Shared Services, particularly in a GCC environment. The role emphasizes service delivery excellence, stakeholder management, and continuous improvement in finance operations
Job Summary
The role ensures the Finance center operates with an outcome-oriented mindset to deliver services efficiently and transparently.
You will be responsible for the overall service management framework, leveraging best-in-class models to drive sustainable performance.
The position requires fostering a customer-centric culture by leading the regional adoption of CX metrics like NPS and CSAT.
Matching Summary
Match Score: 85
The Finance Operations & Service Delivery Lead position at Airi Quideer seeks a candidate with extensive experience in Finance Shared Services, particularly in a GCC environment. The role emphasizes service delivery excellence, stakeholder management, and continuous improvement in finance operations.
Skills & Requirements
Must-have
15+ years experience in Finance Shared Services
Service management framework implementation
Stakeholder management and escalation handling
KPI and operational excellence delivery
SLA/OLA agreement management
Data-driven reporting and insights
Nice-to-have
Six Sigma certification preferred
Customer-centric culture adoption
Digital transformation inputs
Cross-regional collaboration skills
Change management leadership
Key Requirements
15+ years experience in Finance Shared Services or GBS
Experience within a GCC environment
Proven track record in transformation and change management