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Asda Stores Ltd is seeking a Service Lifecycle Manager to oversee the delivery and performance of IT services, ensuring alignment with business needs and customer satisfaction. This fixed-term role emphasizes collaboration with various stakeholders, service improvement, and vendor management, with a flexible hybrid work model.
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Job Summary
Own and manage the end-to-end delivery of technology services, ensuring performance against SLAs and KPIs.
Lead regular service reviews with business stakeholders and customers and act as a champion for service excellence and customer satisfaction.
We want all colleagues to be able to bring their best and true selves to work, every day.
Matching Summary
Match Score: 75
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Asda Stores Ltd is seeking a Service Lifecycle Manager to oversee the delivery and performance of IT services, ensuring alignment with business needs and customer satisfaction. This fixed-term role emphasizes collaboration with various stakeholders, service improvement, and vendor management, with a flexible hybrid work model.
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Salary
Competitive salary plus benefits
Skills & Requirements
Must-have
IT service management
ITIL v4 preferred
SLAs and KPIs
service management platforms
service delivery
incident and problem resolution
Nice-to-have
customer satisfaction
continuous improvement
cloud, SaaS, or hybrid IT
Agile or DevOps methodologies
vendor management
results-driven
analytical and process-oriented
Key Requirements
Proven experience in IT service management or operations roles
Strong understanding of ITIL
Skilled in interpreting and delivering against SLAs, KPIs, and OLA agreements
Experience with service management platforms
Excellent communication, collaboration, and problem-solving abilities