The Service Delivery Manager is responsible for end-to-end service delivery of Intrum Network Services ensuring they are fit for purpose and aligned with business needs
Job Summary
The Service Delivery Manager is responsible for end-to-end service delivery of Intrum Network Services ensuring they are fit for purpose and aligned with business needs.
This leadership role bridges technical delivery and business objectives by providing visibility, governance, and stewardship over the complete lifecycle of technology services.
Intrum offers a dynamic international environment where you can collaborate with highly skilled colleagues across the globe while benefiting from continuous development opportunities.
Matching Summary
The Service Delivery Manager is responsible for end-to-end service delivery of Intrum Network Services ensuring they are fit for purpose and aligned with business needs.
Skills & Requirements
Must-have
End-to-end network service delivery
Enterprise LAN/WAN/WLAN expertise
Cisco Meraki and Secure Connect knowledge
SLA management and operational excellence
Vendor and sourcing model management
ITIL/ITSM process implementation
Budget management and financial accountability
Nice-to-have
Agile delivery framework familiarity
Cross-functional team collaboration
Continuous improvement culture mindset
Strong communication and negotiation skills
International environment experience
Key Requirements
5+ years in IT Service or Delivery Management
Bachelor's or Master's degree in IT or Engineering