Member Experience Manager

EōS Fitness

Kissimmee, FL, US
Base: $18-$20 usd ph; bonus/equity: not specified;...
On-site
Proven customer service or front-line leadership experience
Excellent written and verbal communication skills
Ability to multitask in a fast-paced environment
The role focuses on developing a team that delivers exceptional customer experiences while hitting business objectives

Job Summary

  • The role focuses on developing a team that delivers exceptional customer experiences while hitting business objectives.
  • Employees receive free membership for themselves and one family member along with competitive pay and benefits.
  • The position requires partnering with department managers to ensure the facility is clean, friendly, and well-maintained.

Matching Summary

The role focuses on developing a team that delivers exceptional customer experiences while hitting business objectives.

Salary

Base: $18-$20 USD per hour; Bonus/Equity: Not specified; Benefits: Free membership, health/dental/vision, 401(k) matching, daily pay

Skills & Requirements

Must-have

  • Proven customer service or front-line leadership experience
  • Excellent written and verbal communication skills
  • Ability to multitask in a fast-paced environment
  • Strong organizational skills and attention to detail
  • Proficiency with fitness management software and Microsoft Office

Nice-to-have

  • Knowledge of fitness industry operations and billing processes
  • Experience with social media platforms for reputation management
  • Passion for creating loyal lifelong fans and exercise practitioners
  • Ability to embody core values like optimism and teamwork
  • Experience training and motivating front desk staff

Key Requirements

  • Must successfully pass background check
  • Obtain CPR certification within 30 days of employment
  • Attend EōS Ethos and Customer Service Training within 30 days
  • Ability to lift more than 40 lbs routinely
  • Access and operate company computer systems

Work Rights

Not specified

Tailored Resume

Cover Letter