Field Implementation Specialist

Cadwell

Boston, MA, United States
Base: $80,000—$100,000 usd; bonus/equity: not spec...
On-site
Regulatory compliant product installation
Technical configuration and customer training
Troubleshooting and root-cause identification
The Field Implementation Specialist is responsible for consistently delivering regulatory compliant, high-quality product installation, setup, technical configuration and customer training for their assigned customer product deployments

Job Summary

  • The Field Implementation Specialist is responsible for consistently delivering regulatory compliant, high-quality product installation, setup, technical configuration and customer training for their assigned customer product deployments.
  • This role works within Cadwell’s Technical Installation team to ensure that all Cadwell-supplied products (both software and hardware) are unpacked, assembled, interconnected, deployed, preconfigured, tested, and ready for use.
  • Customer satisfaction scores, post–go-live call volumes, and sustainable fiscal metrics are key success indicators for this role.

Matching Summary

The Field Implementation Specialist is responsible for consistently delivering regulatory compliant, high-quality product installation, setup, technical configuration and customer training for their assigned customer product deployments.

Salary

Base: $80,000—$100,000 USD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • regulatory compliant product installation
  • technical configuration and customer training
  • troubleshooting and root-cause identification
  • work with medical devices
  • on-site visitation at medical facilities

Nice-to-have

  • improve customer go-live experiences
  • collaboration with colleagues
  • clinical configuration and training

Key Requirements

  • 4+ years of related experience and education
  • 3+ years in a regulated environment
  • Experience with medical devices
  • Clinical registrations and certifications preferred
  • Experience with installation management applications

Work Rights

Not specified

Tailored Resume

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