Accenture Australia is seeking a Customer Contact Comms Analyst with 3 to 5 years of experience in omnichannel customer communications. This role involves providing expertise to manage customer service processes, ensuring accuracy in resolutions, and coordinating marketing and sales efforts across multiple channels
Job Summary
The Analyst will provide knowledge and guidance to manage processes and people efficiently while ensuring 100% accuracy in helpdesk resolutions.
This role requires managing schedule adherence, performing root cause analysis on service issues, and providing floor support to the team.
Candidates must be comfortable working in a fast-paced environment with rotational shifts covering 24x7 operations.
Matching Summary
Match Score: 75
Accenture Australia is seeking a Customer Contact Comms Analyst with 3 to 5 years of experience in omnichannel customer communications. This role involves providing expertise to manage customer service processes, ensuring accuracy in resolutions, and coordinating marketing and sales efforts across multiple channels.
Skills & Requirements
Must-have
Omnichannel customer communications design
Ticket tracking tools experience
Telephony management system knowledge
ERP system proficiency
Microsoft Office tools expertise
Fluent English verbal communication
Nice-to-have
Prior international BPO work experience
Strong problem-solving skills
Ability to handle difficult situations professionally
Flexible to work rotational shifts
Experience in call center environments
Key Requirements
Any graduation from government recognized universities