Program Manager, Customer Insights, Amazon Payments: (pae)

Amazon

Us, WA, United States
82,700.00 - 129,800.00 usd annually py
On-site
Voice of the customer program leadership
Research panel ownership and management
Data analysis and sql automation
This Program Manager will directly own the Voice of the Customer payments program to surface customer defects and pain points to partner teams and influence roadmap prioritization

Job Summary

  • This Program Manager will directly own the Voice of the Customer payments program to surface customer defects and pain points to partner teams and influence roadmap prioritization.
  • They will serve as the single-threaded owner for the Amazon Payments Advisory Panel worldwide, leading research partner negotiations and driving panel growth across multiple regions.
  • The role involves leveraging advanced data analytics and AI to optimize research datasets and automate reporting workflows, enabling scalable and consistent customer insights.

Matching Summary

This Program Manager will directly own the Voice of the Customer payments program to surface customer defects and pain points to partner teams and influence roadmap prioritization.

Salary

82,700.00 - 129,800.00 USD annually

Skills & Requirements

Must-have

  • Voice of the Customer program leadership
  • Research panel ownership and management
  • Data analysis and SQL automation
  • Cross-functional stakeholder partnership
  • Operational infrastructure and systems integration
  • Knowledge management and self-service research

Nice-to-have

  • Strategic recruitment and engagement planning
  • AI optimization of research workflows
  • Global research partner negotiations
  • Customer experience improvement focus

Key Requirements

  • Experience managing global research panels
  • Proficiency with SQL for data automation
  • Strong cross-functional collaboration skills
  • Ability to lead strategic recruitment and engagement
  • Work authorization for United States

Work Rights

Not specified

Tailored Resume

Cover Letter