Community Manager

PG Solutions

Boston, MA, US
Base: $85,000.00 - $122,200.00 / year; bonus/equit...
Community management for consumer brands
Meta, tiktok, and youtube community management
Speed, empathy, and brand voice
Steward day-to-day consumer engagement for three large, iconic brands within our portfolio, protecting brand reputation and building consumer trust

Job Summary

  • Steward day-to-day consumer engagement for three large, iconic brands within our portfolio, protecting brand reputation and building consumer trust.
  • Own and execute daily community management across Meta, TikTok, and YouTube, responding to consumers with speed, empathy, and a consistent brand voice.
  • Surface insights and consumer feedback to inform content strategy, product innovation, and CX improvements, helping to evolve community guidelines and response frameworks.

Matching Summary

Steward day-to-day consumer engagement for three large, iconic brands within our portfolio, protecting brand reputation and building consumer trust.

Salary

Base: $85,000.00 - $122,200.00 / year; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Community management for consumer brands
  • Meta, TikTok, and YouTube community management
  • Speed, empathy, and brand voice
  • Brand protection and platform best practices
  • Consumer issue resolution and escalation
  • Social media campaign alignment

Nice-to-have

  • Consumer-first and empathetic approach
  • Calm under pressure
  • Collaborative and cross-functional mindset
  • Strong judgment and discretion
  • Proactive and organized ownership

Key Requirements

  • Bachelor's Degree in related field
  • Proven, hands-on community management experience
  • Direct experience managing Meta, TikTok, and YouTube communities
  • Exceptional written communication skills
  • Comfort managing high visibility brands

Work Rights

Not specified

Tailored Resume

Cover Letter