Network Operations Centre 24/7 Shift Lead

Capita

Belfast, United Kingdom
Base: £38,000py; bonus/equity: 30% shift allowance...
Fully remote
24/7 operations team
Command hub
Mission critical services
You’ll play a key role in delivering high quality service across a diverse portfolio of clients, including those supporting national infrastructure and essential services

Job Summary

  • You’ll play a key role in delivering high quality service across a diverse portfolio of clients, including those supporting national infrastructure and essential services.
  • As a Shift Lead in our fast paced command environment, you’ll combine technical expertise with strong leadership, helping to keep mission critical services running smoothly around the clock.
  • Salary £38,000pa plus 30% shift allowance, 23 days’ holiday rising to 27, generous family leave policies, and more.

Matching Summary

You’ll play a key role in delivering high quality service across a diverse portfolio of clients, including those supporting national infrastructure and essential services.

Salary

Base: £38,000pa; Bonus/Equity: 30% shift allowance; Benefits: 23 days’ holiday rising to 27, Cycle2Work scheme, pension, life assurance, generous family leave policies

Skills & Requirements

Must-have

  • 24/7 operations team
  • command hub
  • mission critical services
  • incident response leadership
  • service level agreements
  • network monitoring

Nice-to-have

  • customer experience focus
  • continuous improvement champion
  • collaborative relationships
  • staff training and development
  • team performance reviews

Key Requirements

  • Minimum 5 years UK residency
  • Eligible for SC clearance
  • CCNA or equivalent required
  • ITIL Service Management certification
  • Proven experience leading technical service teams
  • Proven experience managing third-party suppliers

Work Rights

Minimum 5 years UK residency

Tailored Resume

Cover Letter