Manager, It Service Management

Quest Diagnostics

Schaumburg, IL, US
$130,000 - $150,000 / year; bonus/equity: annual p...
3d onsite
Servicenow change management
Itil change management process
Risk and impact analysis
The ServiceNow Change Manager is responsible for overseeing the entire lifecycle of IT changes within the organization using the ServiceNow platform

Job Summary

  • The ServiceNow Change Manager is responsible for overseeing the entire lifecycle of IT changes within the organization using the ServiceNow platform.
  • Lead and facilitate the day-to-day execution of the ITIL change management process, including normal, standard, and emergency changes, ensuring compliance with established policies and standards.
  • We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives.

Matching Summary

The ServiceNow Change Manager is responsible for overseeing the entire lifecycle of IT changes within the organization using the ServiceNow platform.

Salary

$130,000 - $150,000 / year; Bonus/Equity: Annual performance bonus compensation; Benefits: Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours, well-being programs, vacation, holidays, 401(k) with company match, ESPP, life/disability insurance, FSAs, education assistance

Skills & Requirements

Must-have

  • ServiceNow Change Management
  • ITIL Change Management process
  • Risk and Impact Analysis
  • Change Advisory Board (CAB) Leadership
  • Stakeholder Communication

Nice-to-have

  • Incident and Problem Management
  • Continuous Improvement
  • Leadership
  • Critical thinking

Key Requirements

  • 4+ years of professional ITIL Change Management experience
  • 3+ years of experience managing/supporting enterprise-level software applications
  • In-depth knowledge and hands-on experience using the ServiceNow platform

Work Rights

Not specified

Tailored Resume

Cover Letter