Customer Support Agent - De

SumUp

Berlin, Germany
Not specified; not specified; benefits include €2,...
On-site
German language proficiency
English language proficiency
Crm system experience
SumUp is seeking a Customer Support Agent fluent in German to join their Berlin-based team. The role involves assisting German-speaking customers through various communication channels while optimizing customer support processes

Job Summary

  • SumUp is a leading global fintech company committed to leveling the playing field for small businesses.
  • The role involves supporting German-speaking customers via phone, email, chat, and social media channels regarding POS solutions.
  • Employees benefit from a dedicated annual L&D budget of €2000 and a unique 30-day sabbatical after three years of employment.

Matching Summary

Match Score: 85

SumUp is seeking a Customer Support Agent fluent in German to join their Berlin-based team. The role involves assisting German-speaking customers through various communication channels while optimizing customer support processes.

Salary

Not specified; Not specified; Benefits include €2000 L&D budget and 30 days sabbatical

Skills & Requirements

Must-have

  • German language proficiency
  • English language proficiency
  • CRM system experience
  • Multi-tasking skills
  • Problem solving attitude

Nice-to-have

  • Team collaboration ability
  • Independent work capability
  • Process optimization mindset

Key Requirements

  • German and English communication skills
  • Experience with CRM systems
  • On-site presence in Berlin required

Work Rights

Not specified

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