Not specified; generous discounts from over 350 re...
Fully remote
Extensive customer service experience
Empathetic approach to injured workers
Strong communication and rapport building skills
The role involves proactively managing mental health and physical claims while liaising with multiple stakeholders to achieve optimal outcomes
Job Summary
The role involves proactively managing mental health and physical claims while liaising with multiple stakeholders to achieve optimal outcomes.
EML fosters a learning culture that invests in employees to ensure long-term career growth within a diverse and collaborative team.
Employees receive comprehensive benefits including up to 16 weeks paid parental leave, flexible work arrangements, and access to a corporate wellbeing program.
Matching Summary
The role involves proactively managing mental health and physical claims while liaising with multiple stakeholders to achieve optimal outcomes.
Salary
Not specified; Generous discounts from over 350 retailers; Entitlement to annual company incentive scheme + salary reviews
Skills & Requirements
Must-have
Extensive customer service experience
Empathetic approach to injured workers
Strong communication and rapport building skills
Nice-to-have
Allied health or rehabilitation background
Prior case management experience
Strategic thinking and creative problem solving
Resilience in supporting recovery journeys
Key Requirements
Experience in allied health, rehabilitation, or disability support (advantageous)
High level of empathy and resilience
Ability to actively listen and understand customer needs