Manager Internal Service Desk

CSG

India
Fully remote
Manage 24/7 service desk operations
Lead and develop service desk team
Drive customer service excellence
The APAC Senior Manager is responsible for managing the operations of the Internal Service Desk and providing leadership to a team of talented individuals

Job Summary

  • The APAC Senior Manager is responsible for managing the operations of the Internal Service Desk and providing leadership to a team of talented individuals.
  • Partner with other internal CSG teams to ensure the accuracy and timeliness of projects, issue resolution and escalation responsiveness.
  • Empower team members to evaluate and improve processes within CSG Customer Service Orientation.

Matching Summary

The APAC Senior Manager is responsible for managing the operations of the Internal Service Desk and providing leadership to a team of talented individuals.

Skills & Requirements

Must-have

  • Manage 24/7 service desk operations
  • Lead and develop service desk team
  • Drive customer service excellence
  • ITSM tools experience (Helix, ServiceNow)
  • Microsoft Applications & O365 Suite
  • Active Directory/Azure understanding

Nice-to-have

  • Strategic long-term thinking
  • Build internal and external partnerships
  • Continuous improvement initiatives
  • Professional network expansion
  • Fearlessly committed and connected

Key Requirements

  • Bachelor’s degree in IT or related field
  • 9+ years leadership experience
  • Proven history of improving operations
  • ITIL Foundation Certification
  • MIS Reporting and Data Analysis
  • Windows and MAC OSs knowledge

Work Rights

Not specified

Tailored Resume

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