Responsible for developing and deploying Philips Remote Services (PRS/RSN) solutions for healthcare facilities, ensuring optimal connectivity, and providing support through phone or remote assistance
Job Summary
Responsible for developing and deploying Philips Remote Services (PRS/RSN) solutions for healthcare facilities, ensuring optimal connectivity, and providing support through phone or remote assistance.
Takes complete ownership of connectivity-related events from initiation through resolution, ensuring timely and effective problem-solving while escalating unresolved issues to higher levels of support as needed.
Acts as an ambassador for the Philips brand by embodying and promoting Philips' core values and behaviours in all professional interactions, striving to enhance customer satisfaction through high-quality support and service.
Matching Summary
Responsible for developing and deploying Philips Remote Services (PRS/RSN) solutions for healthcare facilities, ensuring optimal connectivity, and providing support through phone or remote assistance.
Skills & Requirements
Must-have
Philips Remote Services (PRS/RSN) solutions
connectivity issue resolution
stakeholder communication
network and technical application problem solving
IPSEC/SSL VPN tunnels
Nice-to-have
customer satisfaction enhancement
service quality improvement
operational efficiency
brand ambassador
data analysis and interpretation
Key Requirements
Bachelor’s Degree or Vocational Education in Engineering, IT, Computer Science, Network Administration, or equivalent
Experience or exposure to network administration
Experience or exposure to customer support activities
English proficiency
Spanish as local language
Experience in stakeholder management
CISCO CCNA or equivalent network administration certification