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Shell Energy UK is seeking a Customer Success Specialist in India to manage customer inquiries, order management, and dispute resolution within their commercial and retail sectors. The ideal candidate should have a passion for customer service, proficiency in Hindi and English, and at least two years of relevant experience.
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Job Summary
This role involves servicing all customer tiers including Key Accounts and Platinum Customers with a primary focus on managing inbound calls, emails, and chat.
The position requires managing order placement, delivery status, credit enquiries, and end-to-end dispute resolution processes.
Candidates will join a values-led culture focused on the energy transition and have access to diverse career opportunities and training programs.
Matching Summary
Match Score: 75
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Shell Energy UK is seeking a Customer Success Specialist in India to manage customer inquiries, order management, and dispute resolution within their commercial and retail sectors. The ideal candidate should have a passion for customer service, proficiency in Hindi and English, and at least two years of relevant experience.
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