Sr Technical Account Manager

080

Montreal, QC, Canada
Base: $106,600 - $160,000 cad; bonus/equity: eligi...
Fully remote
7+ years product support experience
5+ years complex saas implementation
Fluent in french (canadian preferred)
The role involves acting as the primary point of contact for strategic customers while advocating for their needs within internal teams

Job Summary

  • The role involves acting as the primary point of contact for strategic customers while advocating for their needs within internal teams.
  • Candidates must demonstrate deep expertise in Workday's architecture and products including HCM, Payroll, and Financials to drive system reliability.
  • This position offers a competitive base salary range of $106,600 - $160,000 CAD along with eligibility for bonus plans and stock grants.

Matching Summary

The role involves acting as the primary point of contact for strategic customers while advocating for their needs within internal teams.

Salary

Base: $106,600 - $160,000 CAD; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package described as linked

Skills & Requirements

Must-have

  • 7+ years product support experience
  • 5+ years complex SaaS implementation
  • Fluent in French (Canadian preferred)
  • Bachelor's or Master's in Technical Degree
  • Experience with HCM, Payroll, Financials

Nice-to-have

  • C-level stakeholder engagement
  • Proactive problem-solving mindset
  • Cross-functional collaboration skills
  • High-stress situation management
  • Continuous improvement initiatives

Key Requirements

  • 7+ years in B2B enterprise software support
  • 5+ years managing complex SaaS solutions
  • French language fluency required
  • BS/MS in Computer Science or equivalent
  • Executive escalation management experience

Work Rights

Not specified

Tailored Resume

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