Provide remote or on-site technical support for installation issues, including digital, APF, software, and BIM related issues, as well as ride comfort to ensure customer specification requirements
Job Summary
Provide remote or on-site technical support for installation issues, including digital, APF, software, and BIM related issues, as well as ride comfort to ensure customer specification requirements.
Develop installation methods, troubleshoot tools, and train local trainers/employees, while also creating quality reports and participating in closing reviews to gain business learning.
KONE fosters an innovative and collaborative culture valuing individual contributions, employee engagement, sustainability, ethical practices, and mutual trust and respect.
Matching Summary
Provide remote or on-site technical support for installation issues, including digital, APF, software, and BIM related issues, as well as ride comfort to ensure customer specification requirements.
Skills & Requirements
Must-have
Remote and site technical support
Installation issue support
Digital, APF, software, BIM support
Ride comfort technical support
Quality report creation
Safety requirement adherence
Nice-to-have
Innovative and collaborative culture
Employee engagement focus
Sustainability integral part
Ethical business practices
Trust and respect co-workers
Key Requirements
Experienced Technical Field Support Engineer (for team leader roles)
Global Field Support roles (for product development)