Datacom is seeking a Service Delivery Coordinator in Wellington, New Zealand, to manage customer relationships and ensure contracted services are delivered effectively. The ideal candidate will have IT experience, strong customer service skills, and knowledge of service management methodologies
Job Summary
As a Service Delivery Coordinator, you will play a key part in ensuring that all contracted services are delivered to clients in accordance with contracts.
You will support customers end to end, as well as work in conjunction with the Service Delivery Managers to provide support for Datacom’s larger customer base.
We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few.
Matching Summary
Match Score: 85
Datacom is seeking a Service Delivery Coordinator in Wellington, New Zealand, to manage customer relationships and ensure contracted services are delivered effectively. The ideal candidate will have IT experience, strong customer service skills, and knowledge of service management methodologies.
Skills & Requirements
Must-have
Contract and commercial management
Service management and operational delivery
Customer relationship management
Continual service improvement
ITIL understanding
Nice-to-have
Agile company environment
Innovative problem-solving
Team collaboration
Dynamic and energetic culture
Key Requirements
Approximately 1 year of IT experience
IT managed services environment experience
Service delivery and SLA conformance understanding
Excellent verbal and written communication
Customer relationship building and management skills