Not specified; competitive total rewards pyckage i...
Hybrid
2-3+ years communications or cx experience
Bachelor's degree in related field
Excellent written and oral english communication
G Adventures is seeking a Customer Solutions Coordinator to enhance customer experience and advocacy, focusing on engagement and feedback management. The role requires strong communication skills and a passion for customer service, along with a collaborative spirit in a hybrid work environment based in Lima, Peru
Job Summary
The role focuses on championing the customer experience by engaging emotionally with travelers throughout their journey.
Responsibilities include analyzing trip evaluation forms, identifying operational improvements, and resolving negative client experiences to foster advocacy.
G Adventures offers a competitive rewards package including exclusive travel perks, additional days off, and enhanced parental leave.
Matching Summary
Match Score: 85
G Adventures is seeking a Customer Solutions Coordinator to enhance customer experience and advocacy, focusing on engagement and feedback management. The role requires strong communication skills and a passion for customer service, along with a collaborative spirit in a hybrid work environment based in Lima, Peru.
Salary
Not specified; Competitive Total Rewards Package includes exclusive travel perks
Skills & Requirements
Must-have
2-3+ years communications or CX experience
Bachelor's degree in related field
Excellent written and oral English communication
Nice-to-have
Experience in media, hospitality, or travel industry
Familiarity with survey response strategies
Passion for customer journey and travel
Key Requirements
Must hold appropriate citizenship or documents to work in Peru
Bachelor's degree in communications, marketing, sociology, or behavioral studies
Proficiency in Microsoft Office, PowerPoint, and Keynote
Work Rights
Must hold appropriate citizenship or documents permitting residence and work in Peru