Service Analyst - Problem Management (hybrid)

Allstate

United Kingdom
Hybrid
Servicenow for problem and incident management
Structured problem investigations
Root cause identification
As a Problem Management Service Analyst, you will play a key role within a mature, outcome driven Problem Management team, working in close partnership with Digital Product and Engineering teams

Job Summary

  • As a Problem Management Service Analyst, you will play a key role within a mature, outcome driven Problem Management team, working in close partnership with Digital Product and Engineering teams.
  • Success in this role is measured by the quality of problem investigations, reduction in repeat incidents, and the extent to which learning drives measurable improvements in product availability.
  • Allstate NI is proud to be Allstate’s European Digital Centre of Excellence—recent winners of ‘Best Use of Cloud Services’ at the Belfast Telegraph IT Awards 2024.

Matching Summary

As a Problem Management Service Analyst, you will play a key role within a mature, outcome driven Problem Management team, working in close partnership with Digital Product and Engineering teams.

Skills & Requirements

Must-have

  • ServiceNow for Problem and Incident management
  • structured problem investigations
  • root cause identification
  • availability data analysis
  • service resilience improvements

Nice-to-have

  • observability, monitoring, or telemetry data
  • reliability or resilience practices
  • Agile, DevOps, or product centric delivery models
  • engineering excellence culture

Key Requirements

  • Minimum 2 years’ experience in Problem Management, Incident Management, or Service Operations
  • legal right to work in the UK
  • No sponsorship provided

Work Rights

Must have legal right to work in the UK

Tailored Resume

Cover Letter