The Department of Corrections is seeking a full-time Customer Service Representative III for a leadership role in Osage County. This position involves supervising staff, managing customer inquiries, and overseeing various operational tasks related to customer service within the agency
Job Summary
This leadership-level position involves performing duties at all levels of complexity and serving as a first-level supervisor responsible for planning day-to-day operations.
Responsibilities include establishing contact with customers, providing information and assistance, operating communication equipment, processing applications, and serving as a cashier.
The role requires knowledge of public contact methods, telephone procedures, grammar, arithmetic, agency programs, and supervisory principles, along with the ability to work with customers and communicate effectively.
Matching Summary
Match Score: 75
The Department of Corrections is seeking a full-time Customer Service Representative III for a leadership role in Osage County. This position involves supervising staff, managing customer inquiries, and overseeing various operational tasks related to customer service within the agency.
Salary
$34,844.16
Skills & Requirements
Must-have
Operate communication equipment
Process applications and billing
Maintain inventory and records
Supervise staff and training
Monitor e-messaging on Securus
Nice-to-have
Develop operational policies
Provide leadership on projects
Ensure quality customer service delivery
Key Requirements
1 year experience in sales, public contact, mail processing, or clerical work
4 additional years in customer service, mail room operations, or technical clerical work
Equivalent combination of education and experience