Process Owner – It Change Management (m/w/x)

Carl Zeiss Pty Ltd

Not specified
Itil v3 or v4 change management experience
Servicenow change management module expertise
Signavio process modeling skills
Carl Zeiss Pty Ltd is seeking a Global Process Owner for Change Management to oversee ITIL-based change management processes within their Corporate IT. The ideal candidate will have a background in IT service management, specifically in change management and possess strong analytical and communication skills

Job Summary

  • This role is responsible for the global conception, development, and governance of the ITIL-based Change Management process within Corporate IT.
  • The successful candidate will consolidate existing change processes into a unified, role-based global framework while ensuring strict adherence to ISO 27001 standards.
  • Key responsibilities include defining KPIs, managing data quality in ServiceNow and Signavio, and leading training efforts to foster process understanding across international teams.

Matching Summary

Match Score: 85

Carl Zeiss Pty Ltd is seeking a Global Process Owner for Change Management to oversee ITIL-based change management processes within their Corporate IT. The ideal candidate will have a background in IT service management, specifically in change management and possess strong analytical and communication skills.

Skills & Requirements

Must-have

  • ITIL v3 or v4 Change Management experience
  • ServiceNow Change Management module expertise
  • Signavio process modeling skills
  • ISO 27001 compliance knowledge
  • Global process governance experience

Nice-to-have

  • Strong analytical and communication skills
  • German language proficiency
  • Experience with SAP infrastructure processes
  • Ability to drive automation initiatives

Key Requirements

  • Proven experience as a Process Owner in IT Change Management
  • Fond knowledge of ITIL frameworks (v3/v4)
  • International corporate structure experience
  • Fluency in English required; German advantageous

Work Rights

Not specified

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