Lead Service Designer

Bupa UK

London, United Kingdom
Up to £65k depending on experience; annual perform...
Hybrid
Service design mindset and methodology
Product design skills and background
Customer journey mapping and service blueprints
You will lead projects to establish service design at Bupa while mentoring other team members in a hybrid working environment

Job Summary

  • You will lead projects to establish service design at Bupa while mentoring other team members in a hybrid working environment.
  • The role requires balancing customer needs with business goals through deep domain expertise in service and product design.
  • Bupa offers benefits including an enhanced pension plan, life insurance, onsite gyms, and a global wellbeing programme called Viva.

Matching Summary

You will lead projects to establish service design at Bupa while mentoring other team members in a hybrid working environment.

Salary

Up to £65k depending on experience; Annual performance-based bonus; Enhanced pension plan and health insurance

Skills & Requirements

Must-have

  • Service design mindset and methodology
  • Product design skills and background
  • Customer journey mapping and service blueprints
  • Facilitation of cross-discipline workshops
  • Experience with Figma and UserTesting.com

Nice-to-have

  • FCA regulated business experience
  • Accessibility champion and advocate
  • Strong storytelling and stakeholder influence
  • Test and learn approach implementation
  • Mentorship and team culture development

Key Requirements

  • Line management experience for designers
  • Strategic planning for service propositions
  • Agile environment collaboration skills

Work Rights

Not specified

Tailored Resume

Cover Letter