Specialist Customer Service - Order Management

GlobalFoundries

Not specified
Order entry accuracy
Customer issue resolution
B2b & customer portal support
GlobalFoundries is seeking a Specialist Customer Service - Order Management to manage customer orders and provide support to the sales team. The ideal candidate will have significant experience in order management within the semiconductor industry and possess strong communication and analytical skills

Job Summary

  • The Customer Service Representative will be responsible for order management and providing customer service to clients, acting as a key interface between Sales, Planning, Technical Support, and the Customer.
  • Key responsibilities include developing positive customer relationships, managing orders and backlog, resolving issues, and educating customers on business practices.
  • The role involves maximizing revenue through premium service fees, managing customer issues, and participating in system upgrades for continuous improvement.

Matching Summary

Match Score: 85

GlobalFoundries is seeking a Specialist Customer Service - Order Management to manage customer orders and provide support to the sales team. The ideal candidate will have significant experience in order management within the semiconductor industry and possess strong communication and analytical skills.

Skills & Requirements

Must-have

  • Order entry accuracy
  • Customer issue resolution
  • B2B & Customer Portal support
  • Revenue maximization
  • Backlog management
  • Cross-functional team collaboration

Nice-to-have

  • Exemplary communication skills
  • Customer relationship management
  • Logical thinking and analytical skills
  • Teamwork and support
  • Self-motivated and focused

Key Requirements

  • 6+ years of relevant order management experience
  • Bachelor’s / Master’s Degree
  • Semiconductor industry experience preferred
  • Exceptional written & verbal English
  • Working knowledge of MS Office, ERP & CRM tools

Work Rights

Not specified

Tailored Resume

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