Consultant(e) Support Applicatif - Dpi

Dedalus

Artigues-près-Bordeaux, France
Not specified (assumed to be hybrid based on location options).
Sql querying
Client request handling
Software incident qualification
Dedalus is seeking a Consultant(e) Support Applicatif to optimize the use of their healthcare software solution, DxCare, ensuring client satisfaction and effective problem resolution. The role requires a blend of technical skills, particularly in SQL and a background in healthcare or IT, along with strong interpersonal abilities

Job Summary

  • You will be responsible for taking charge of client requests (advice and troubleshooting).
  • You will accompany and advise clients in the use of our products and help them understand our documentation.
  • Dedalus is committed to offering a motivating and enriching work experience that reflects our employees' passion for our mission: making caregivers' daily lives easier.

Matching Summary

Match Score: 85

Dedalus is seeking a Consultant(e) Support Applicatif to optimize the use of their healthcare software solution, DxCare, ensuring client satisfaction and effective problem resolution. The role requires a blend of technical skills, particularly in SQL and a background in healthcare or IT, along with strong interpersonal abilities.

Skills & Requirements

Must-have

  • SQL querying
  • Client request handling
  • Software incident qualification
  • Professional English

Nice-to-have

  • Written and direct communication
  • DxCare or similar solution experience
  • ServiceNow ticketing tool mastery
  • Relational skills
  • Teamwork spirit
  • Sense of service

Key Requirements

  • IT or healthcare background
  • Equivalent position experience
  • Familiarity with IT environment
  • Ability to understand client needs quickly
  • Adaptability to handle incidents

Work Rights

Not specified

Tailored Resume

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