Principal Product Manager, It Service Management

Workday

Not specified; not specified; not specified
Fully remote
12+ years servicenow platform experience
Itil foundation certification required
Strategic advisor to business stakeholders
This role serves as a strategic advisor to business stakeholders to identify challenges and opportunities for operational excellence within the IT Service Management team

Job Summary

  • This role serves as a strategic advisor to business stakeholders to identify challenges and opportunities for operational excellence within the IT Service Management team.
  • The successful candidate will define and align goals for ITSM transformation while driving platform adoption across the enterprise using ServiceNow.
  • Workday offers a flexible work approach requiring at least half of the time each quarter to be spent in-office or in the field with customers.

Matching Summary

This role serves as a strategic advisor to business stakeholders to identify challenges and opportunities for operational excellence within the IT Service Management team.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 12+ years ServiceNow platform experience
  • ITIL Foundation Certification required
  • Strategic advisor to business stakeholders
  • End-to-end business analysis expertise
  • ServiceNow product roadmap development

Nice-to-have

  • Proven record of driving platform adoption
  • Experience with HR Finance Facilities processes
  • Strong focus on exceptional user experiences
  • Curious minds and courageous collaborators
  • Ability to work independently in fast-paced environment

Key Requirements

  • Minimum 12+ years ServiceNow design and implementation
  • ITIL Foundation Certification
  • Bachelor's degree in Computer Science or related discipline
  • Experience with full life cycle development for customizations

Work Rights

Not specified

Tailored Resume

Cover Letter