Guest Service Intern 宾客服务实习生

Four Seasons

Beijing, China
Base: competitive salary + wages; bonus/equity: no...
Exceptional guest service delivery
Handling guest complaints courteously
Implementing brand service standards
Four Seasons is committed to creating exceptional guest experiences through a world-class employee experience and company culture

Job Summary

  • Four Seasons is committed to creating exceptional guest experiences through a world-class employee experience and company culture.
  • The role involves delivering the brand promise, handling guest complaints efficiently, and ensuring service standards are met while supporting teamwork and communication.
  • Employees enjoy competitive salary and benefits, excellent training and development opportunities, complimentary accommodation at other Four Seasons properties, free uniform dry cleaning, and various staff activities including birthday leave.

Matching Summary

Four Seasons is committed to creating exceptional guest experiences through a world-class employee experience and company culture.

Salary

Base: Competitive salary and wages; Bonus/Equity: Not specified; Benefits: Comprehensive benefits package including free meals and accommodation

Skills & Requirements

Must-have

  • Exceptional guest service delivery
  • Handling guest complaints courteously
  • Implementing brand service standards
  • Arranging guest luggage and transportation
  • Teamwork and open communication

Nice-to-have

  • Enthusiasm and passion for excellence
  • Personal accountability and responsibility
  • Supportive and collaborative culture

Key Requirements

  • College graduate or Hotel Management certificate
  • Experience in Guest Services Operations
  • Intermediate English proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter