IT Application Support Analyst (Complex SQL Scripting)

SEARCH INDEX PTE. LTD.

Singapore
Complex sql scripting for troubleshooting
Incident management within sla timelines
Stakeholder and vendor coordination
The role involves managing and resolving application incidents, service requests, and system issues within strict SLA timelines

Job Summary

  • The role involves managing and resolving application incidents, service requests, and system issues within strict SLA timelines.
  • Candidates must perform complex SQL queries and data analysis to troubleshoot system issues and investigate root causes.
  • The position requires collaboration with stakeholders and vendors while providing night support on a roster basis.

Matching Summary

Match Score: 85

The role involves managing and resolving application incidents, service requests, and system issues within strict SLA timelines.

Skills & Requirements

Must-have

  • Complex SQL scripting for troubleshooting
  • Incident management within SLA timelines
  • Stakeholder and vendor coordination
  • Night support availability 2-3 times monthly
  • ServiceNow or Jira ticketing tools

Nice-to-have

  • Strong analytical and problem-solving skills
  • Experience with application architecture and APIs
  • Good communication abilities
  • Ability to work independently in a team

Key Requirements

  • Degree/Diploma in Computer Science or IT
  • 2–5 years of application support experience
  • Proficiency in SQL for data analysis

Work Rights

Not specified

Tailored Resume

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