Customer Experience Manager

Bupa UK

Leeds, United Kingdom
Base: £competitive; bonus/equity: 10% management b...
Hybrid
Lead customer programme
Nps strategy development
Improve customer experiences
Lead the Care Services customer programme to achieve our strategic customer targets

Job Summary

  • Lead the Care Services customer programme to achieve our strategic customer targets.
  • Develop and implement an engaging NPS strategy across care homes and Richmond Villages.
  • Our benefits are designed to make health happen for our people.

Matching Summary

Lead the Care Services customer programme to achieve our strategic customer targets.

Salary

Base: £Competitive; Bonus/Equity: 10% Management Bonus; Benefits: company car, 25 days holiday, Bupa health insurance, enhanced pension plan, life insurance, onsite gyms or local discounts, various other benefits and online discounts

Skills & Requirements

Must-have

  • Lead customer programme
  • NPS strategy development
  • Improve customer experiences
  • Deliver Customer Scorecards
  • Manage customer events

Nice-to-have

  • Drive cultural change
  • Work independently
  • Be you at Bupa
  • Champion diversity

Key Requirements

  • Full UK driving licence
  • Marketing qualification or experience
  • Experience creating video content
  • Proven track record of project delivery

Work Rights

Not specified

Tailored Resume

Cover Letter