Customer Banking Specialist Relief - Dandenong Plaza
CommBank
Cranbourne, Victoria, Australia
Exceptional customer service delivery
Articulate financial terms clearly
Ask right questions find solutions
As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers
Job Summary
As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.
You’ll have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
We’re interested in hearing from people who have proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality.
Matching Summary
As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.
Skills & Requirements
Must-have
Exceptional customer service delivery
Articulate financial terms clearly
Ask right questions find solutions
Champion processes and procedures
Work in busy retail environment
Nice-to-have
Experience in Financial Services
Experience in Retail or Hospitality
Genuine interest in career growth
Improve financial wellbeing of customers
Key Requirements
Proven experience delivering exceptional Customer Service
Excellent communication skills
Ability to ask the right questions, find solutions, act with integrity
Ability to work in a busy, commercial and driven retail environment