Amentum is seeking an IT Desktop Support Technician to provide technical assistance and support for software, hardware, and network issues in their Birchwood, Dorchester, or Bristol offices. The ideal candidate will possess strong communication skills, problem-solving abilities, and a commitment to maintaining high-quality customer service
Job Summary
The role involves providing technical assistance for customers using software, hardware, or computer systems through face-to-face, phone, or remote methods.
Employees will utilize Lansweeper and Service Now to manage tickets for network, PC, laptop, and printer issues while ensuring full resolution.
The company offers competitive benefits including free single medical cover, enhanced parental leave pay, and reimbursement for professional development.
Matching Summary
Match Score: 85
Amentum is seeking an IT Desktop Support Technician to provide technical assistance and support for software, hardware, and network issues in their Birchwood, Dorchester, or Bristol offices. The ideal candidate will possess strong communication skills, problem-solving abilities, and a commitment to maintaining high-quality customer service.
Skills & Requirements
Must-have
Technical assistance for software and hardware
Troubleshooting network connectivity issues
Installing and configuring PC systems
Using Lansweeper and Service Now tools
Remote desktop support capabilities
Nice-to-have
Experience with classified information systems
Knowledge of Linux platforms and scripting
Familiarity with VMWare and VCenter environments
Strong listening and questioning skills
Ability to simplify complex technology terms
Key Requirements
Proven ability to work independently and prioritize workload
Experience in IT Support role preferred but not essential
Ability to maintain confidentiality of company information