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North Reading Transportation is seeking two Connect and Assure Specialists to join their Enterprise and Business Delivery team. The role requires strong technical knowledge in telecommunications and experience in managing business customer orders and incidents, with a focus on delivering exceptional customer service.
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Job Summary
The role involves end-to-end ownership of business customer orders and incidents to ensure timely outcomes and a strong customer experience.
Candidates must possess solid technical knowledge of telecommunications technologies including FTTN, FTTC, FTTP, and HFC with Tier 2 troubleshooting capabilities.
nbn offers equal employment opportunities, great training, flexible working arrangements, and is recognized as a Pride in Diversity Platinum Employer.
Matching Summary
Match Score: 75
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North Reading Transportation is seeking two Connect and Assure Specialists to join their Enterprise and Business Delivery team. The role requires strong technical knowledge in telecommunications and experience in managing business customer orders and incidents, with a focus on delivering exceptional customer service.
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Skills & Requirements
Must-have
Tier 2 troubleshooting capability
FTTN/B FTTC FTTP HFC technical knowledge
Business customer operational support experience
Shift rotation availability 7am to 7pm
Nice-to-have
Strong stakeholder engagement skills
Customer empathy and communication
Continuous process improvement mindset
Case or account management background
Key Requirements
Full working rights in Australia required
Permanent position with rostered shifts
Experience supporting business customers in operational environment