You will handle all reservation requests via phone, email, and other communication channels while ensuring excellent guest service and maximizing room sales
Job Summary
You will handle all reservation requests via phone, email, and other communication channels while ensuring excellent guest service and maximizing room sales.
Process and manage reservations accurately and efficiently, maintain full knowledge of hotel rates, rooms, and services, and upsell rooms and convert inquiries into bookings.
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Matching Summary
You will handle all reservation requests via phone, email, and other communication channels while ensuring excellent guest service and maximizing room sales.
Skills & Requirements
Must-have
Handle reservation requests
Maximize room sales
Process reservations accurately
Maintain hotel knowledge
Coordinate with teams
Fluent in Arabic and English
Nice-to-have
Positive attitude
Attention to detail
Guest service excellence
Key Requirements
Previous hotel reservation experience
Knowledge of PMS systems (Opera/Fidelio preferred)