Head Of Customer Experience Denmark

Maersk

Aarhus, Denmark
Customer experience strategy
High-performing cx teams
Ocean transportation/supply chain
Define and elevate the future of Customer Experience, setting up a new benchmark for how we engage, support, and deliver value to our customers

Job Summary

  • Define and elevate the future of Customer Experience, setting up a new benchmark for how we engage, support, and deliver value to our customers.
  • Build, lead, and develop high-performing CX teams, ensuring strong capabilities across product, functional, and commercial areas.
  • Drive up- and cross-selling to expand customer value, monitor trends to increase retention, reduce churn, and grow business.

Matching Summary

Define and elevate the future of Customer Experience, setting up a new benchmark for how we engage, support, and deliver value to our customers.

Skills & Requirements

Must-have

  • Customer Experience Strategy
  • High-performing CX teams
  • Ocean Transportation/Supply Chain
  • Nordic network
  • Cross-functional leadership
  • Customer satisfaction and retention

Nice-to-have

  • Empathetic and inspiring leadership
  • Continuous learning culture
  • Diversity and inclusion

Key Requirements

  • Proven leadership experience in CX/Customer Service
  • Fluent Danish & English
  • Based in Aarhus, Denmark

Work Rights

Not specified

Tailored Resume

Cover Letter