Journey design and process optimisation experience
Target operating models (toms) design expertise
Lean six sigma green belt certification required
This role is central to shaping Target Operating Models, eliminating process debt, and embedding intelligent automation and AI solutions across Barclays UK Business Banking
Job Summary
This role is central to shaping Target Operating Models, eliminating process debt, and embedding intelligent automation and AI solutions across Barclays UK Business Banking.
The successful candidate will drive measurable improvements in customer experience, operational efficiency, and control effectiveness aligned to the bank's transformation strategy.
Candidates must demonstrate the four LEAD behaviours: Listen and be authentic, Energise and inspire, Align across the enterprise, and Develop others.
Matching Summary
This role is central to shaping Target Operating Models, eliminating process debt, and embedding intelligent automation and AI solutions across Barclays UK Business Banking.
Skills & Requirements
Must-have
Journey design and process optimisation experience
Target Operating Models (TOMs) design expertise
Lean Six Sigma Green Belt certification required
Agile delivery methodology experience
Automation tools like UiPath or Celonis
Regulatory frameworks knowledge KYC AML Consumer Duty
Nice-to-have
Experience in Journey Labs environments
Salesforce Agentforce and CoPilot Studio knowledge
Power BI for workflow performance optimisation
Mentoring and leading transformation teams
Influencing senior stakeholders in matrixed organisations
Key Requirements
Certified Lean Six Sigma Green Belt or higher
Proven experience in financial services operations
Hands-on expertise with process design tools Figma Visio Blueworks Live
Working knowledge of RPA and GenAI technologies
Strong analytical skills to interpret data into actionable insights