Pfs Customer Service Representative (hybrid), Day Shift, Patient Financial Services

Adventist Rehabilitation Hospital of Maryland Inc

Gaithersburg, MD, United States
Base: $19.64 - $25.65; bonus/equity: not specified...
Hybrid
Respond to patient calls
Resolve billing issues
Process payments
Respond to inbound patient calls regarding account balances, insurance questions, and billing concerns

Job Summary

  • Respond to inbound patient calls regarding account balances, insurance questions, and billing concerns.
  • Meet or exceed departmental performance metrics, including average handle time, first-call resolution, and customer satisfaction targets.
  • Work life balance through nonrotating shifts, recognition and rewards, and comprehensive benefits package.

Matching Summary

Respond to inbound patient calls regarding account balances, insurance questions, and billing concerns.

Salary

Base: $19.64 - $25.65; Bonus/Equity: Not specified; Benefits: Medical, Prescription, Dental, Vision, PTO, Retirement, EAP, Tuition Reimbursement

Skills & Requirements

Must-have

  • Respond to patient calls
  • Resolve billing issues
  • Process payments
  • HIPAA compliance
  • Fast-paced call center environment

Nice-to-have

  • Empathy and clear communication
  • Positive patient experience
  • Faith-based organization mission

Key Requirements

  • 2 years customer service call center experience
  • 2 years healthcare financial or billing experience
  • Proficiency in CRM or healthcare financial platforms
  • Non-Exempt FLSA classification

Work Rights

Not specified

Tailored Resume

Cover Letter