In-bound Call Center Representative

Insight Technology Solutions, Inc.

Troy, AL, United States
$16 an hour ph
Fully remote (requires proximity to montgomery, al for equipment pickup)
Answer incoming calls and online tips
Gather and document information
Conduct basic research
Insight Technology Solutions, Inc. is seeking an In-bound Call Center Representative who will provide customer service support for the DHS ICE HSI Tip Line. The role requires strong organizational skills, attention to detail, and the ability to multitask effectively in a fast-paced environment

Job Summary

  • Answer and manage incoming calls and online tips from the public, gathering, clarifying, and documenting information related to alleged criminal or suspicious activity.
  • Conduct basic research using government, law enforcement, and open-source systems, accurately documenting findings and preparing reports for appropriate field offices.
  • Provide professional, courteous customer service while following established procedures, policies, and data privacy requirements.

Matching Summary

Match Score: 80

Insight Technology Solutions, Inc. is seeking an In-bound Call Center Representative who will provide customer service support for the DHS ICE HSI Tip Line. The role requires strong organizational skills, attention to detail, and the ability to multitask effectively in a fast-paced environment.

Salary

$16 an hour

Skills & Requirements

Must-have

  • Answer incoming calls and online tips
  • Gather and document information
  • Conduct basic research
  • Accurately document calls and findings
  • Follow established procedures and policies
  • Provide professional customer service

Nice-to-have

  • Demonstrable sense of urgency
  • Proactive support
  • Suggest process improvements
  • Switch gears at a moment's notice
  • Work independently with minimal supervision

Key Requirements

  • 3+ years of call center experience
  • Associate’s degree required
  • Experience resolving complex issues
  • Manage multiple tasks in high-volume environment
  • Strong multitasking skills
  • Comfortable working with diverse stakeholders
  • Strong analytical and problem-solving skills
  • Excellent verbal and written communication skills
  • Active listening skills and sound judgment
  • Experience supporting new representatives
  • Ability to generate ad-hoc reports
  • Experience using telephony systems, CRMs/ticketing tools, and Microsoft Office

Work Rights

Not specified

Tailored Resume

Cover Letter