Enterprise Customer Success Manager

Darktrace

Base: $100k-$120k; commission: 80/20 split; benefi...
Hybrid
5 years customer success or technical account management experience
Manage portfolio of 30-40 enterprise customers
Drive net revenue retention and arr growth
The role involves managing a portfolio of 30-40 existing customers to maximize their utility from Darktrace deployments

Job Summary

  • The role involves managing a portfolio of 30-40 existing customers to maximize their utility from Darktrace deployments.
  • Commission is awarded for increasing Net Revenue Retention by identifying and driving upsells and renewals based on a quarterly quota.
  • Employees receive 100% medical, dental, and vision insurance plus paid parental leave and pet insurance.

Matching Summary

The role involves managing a portfolio of 30-40 existing customers to maximize their utility from Darktrace deployments.

Salary

Base: $100k-$120k; Commission: 80/20 split; Benefits: 100% medical, dental, vision, parental leave, pet insurance

Skills & Requirements

Must-have

  • 5 years Customer Success or Technical Account Management experience
  • Manage portfolio of 30-40 enterprise customers
  • Drive Net Revenue Retention and ARR growth
  • Conduct business reviews with executive leadership
  • Identify upsell and cross-sell opportunities

Nice-to-have

  • Passion for learning about AI and cybersecurity
  • Experience mentoring new team members
  • Strong time management and self-motivation skills
  • Familiarity with enterprise networking technology

Key Requirements

  • Minimum 5 years in Customer Success, Project Management, or Consulting
  • Hybrid work model requiring three days in office
  • Ability to communicate effectively with senior business professionals

Work Rights

Not specified

Tailored Resume

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