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dsm-firmenich

Hyderabad, India
Competitive salary + benefits pyckage; not specifi...
On-site
8-10+ years it service management experience
5+ years incident & major incident management
Itil4 practices knowledge
The role leads end-to-end Incident and Problem Management functions ensuring rapid service restoration and operational governance

Job Summary

  • The role leads end-to-end Incident and Problem Management functions ensuring rapid service restoration and operational governance.
  • Candidates will serve as the single point of coordination for P1/P2 major incidents while driving structured root cause analysis.
  • The company offers a flexible work environment with competitive benefits and a culture focused on progress and belonging.

Matching Summary

The role leads end-to-end Incident and Problem Management functions ensuring rapid service restoration and operational governance.

Salary

Competitive salary and benefits package; Not specified; Not specified

Skills & Requirements

Must-have

  • 8-10+ years IT Service Management experience
  • 5+ years Incident & Major Incident Management
  • ITIL4 practices knowledge
  • ServiceNow tool configuration
  • Root cause analysis facilitation
  • Post incident review leadership

Nice-to-have

  • Strong analytical skills in high pressure
  • Influence without authority capability
  • Global cross-functional team collaboration
  • Commitment to diversity and inclusion
  • Experience with automation and runbooks

Key Requirements

  • 8-10+ years IT Service Management experience
  • 5+ years Incident & Major Incident Management
  • Solid understanding of ITIL4 practices
  • Familiarity with enterprise toolsets like ServiceNow

Work Rights

Not specified

Tailored Resume

Cover Letter