Werkstudent Product Support (m/w/d)

Evernest GmbH

Hamburg, Germany
On-site
Support platform users via intercom
Test new features in test environments
Develop and revise platform documentation
You will be integrated into cross-functional product teams, contributing to the design of our broker software and our culture of Design Thinking

Job Summary

  • You will be integrated into cross-functional product teams, contributing to the design of our broker software and our culture of Design Thinking.
  • Your responsibilities include supporting agents with platform questions, testing new features, documenting processes, and assisting with project management.
  • Evernest offers a New Work environment with modern office spaces, strong teamwork, opportunities for personal development, and professional onboarding.

Matching Summary

You will be integrated into cross-functional product teams, contributing to the design of our broker software and our culture of Design Thinking.

Skills & Requirements

Must-have

  • Support platform users via Intercom
  • Test new features in test environments
  • Develop and revise platform documentation
  • Assist with project management tasks
  • Familiarity with G-Suite and Notion
  • Basic SQL for data analysis

Nice-to-have

  • Enthusiasm for digital solutions and UX
  • Experience in modern product management
  • Open and communicative team player
  • Proactive in finding solutions
  • Eager to shape processes

Key Requirements

  • Advanced studies in Business Administration, Computer Science, or related field
  • Previous work experience (internships, apprenticeships, or student jobs)
  • Basic SQL knowledge

Work Rights

Not specified

Tailored Resume

Cover Letter