Customer Service Advisor - Digital Intake - Taguig 2026
Concentrix
Taguig, Philippines
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Strong customer service orientation
Effective verbal and written communication
Ability to work in fast-paced environment
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Concentrix is seeking a Customer Service Advisor for their Digital Intake team in Taguig, Philippines. The role requires strong customer service skills to support clients through various communication channels, with an emphasis on empathy and problem resolution.
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Job Summary
The position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
Essential functions include ensuring service meets contractual KPIs and clarifying customer requirements to provide appropriate resolutions.
Candidates must be dependable with strong attention to detail and able to rotate shifts as needed.
Matching Summary
Match Score: 75
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Concentrix is seeking a Customer Service Advisor for their Digital Intake team in Taguig, Philippines. The role requires strong customer service skills to support clients through various communication channels, with an emphasis on empathy and problem resolution.
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Skills & Requirements
Must-have
Strong customer service orientation
Effective verbal and written communication
Ability to work in fast-paced environment
Nice-to-have
Demonstrate empathy while building rapport
Skilled in multi-tasking and adaptability
Patience in all customer contact situations
Key Requirements
High school diploma preferred
Three to six months of relevant experience preferred