Handle urgent calls and dispatch technicians with all necessary details, communicate clearly and empathetically with passengers stuck in elevators, and provide guidance and reassurance in emergency situations
Job Summary
Handle urgent calls and dispatch technicians with all necessary details, communicate clearly and empathetically with passengers stuck in elevators, and provide guidance and reassurance in emergency situations.
Respond to customer calls and messages within SLA, resolve inquiries, log complaints, update customer information, and escalate complex cases to the appropriate KONE teams.
KONE offers a competitive salary with performance bonus, meal vouchers, 13th salary, medical and life insurance, and opportunities to grow within a global, supportive, and collaborative company.
Matching Summary
Handle urgent calls and dispatch technicians with all necessary details, communicate clearly and empathetically with passengers stuck in elevators, and provide guidance and reassurance in emergency situations.
Salary
Competitive salary; Performance bonus; Meal vouchers – 30 RON/day; 13th salary; Medical and life insurance
Skills & Requirements
Must-have
Greek language advanced
Romanian language advanced
Handle urgent calls
Respond to customer calls
Maintain data accuracy
Nice-to-have
Helping people
Solving problems
Solution-oriented
Professional under pressure
Collaborative working culture
Key Requirements
Greek – advanced (mandatory)
Romanian – advanced (mandatory)
English – basic
Experience in customer service or call center roles
PC literacy and ability to work with multiple systems