Responsible for ensuring execution of a strategic function and implementing high-end, business-wide, critical strategy
Job Summary
Responsible for ensuring execution of a strategic function and implementing high-end, business-wide, critical strategy.
Coaches, trains and works to attain maturity of the major incident management team, providing guidance, planning and direction for business unit on budgets and proactive allocation of resources.
Western Union values in-person collaboration, learning, and ideation whenever possible, believing this creates value through common ways of working and supports the execution of enterprise objectives.
Matching Summary
Responsible for ensuring execution of a strategic function and implementing high-end, business-wide, critical strategy.
Skills & Requirements
Must-have
Major Incident Management Process
IT Service Management processes
service outage avoidance
service restoration activities
continual service improvement
global technology and business stakeholders
Nice-to-have
"get things done" attitude
roll-up sleeves
work with multiple stakeholders
different cultural backgrounds
Key Requirements
4+ years related experience
8+ years application and infrastructure technology operations experience
Bachelor’s degree in computer science or related field
Proven record of successful experience leading teams
Experience operating and governing a managed service environment
Strong analytical and problem-solving skills
Strong business writing, presentation, and verbal communication skills in English