Director - Client Relationship Manager

Firstsource

Remote
Remote
Client p&l management $15m+
Client relationship management
Account management
Client Relationship Managers will serve as the primary point of contact for assigned clients, functioning as the business owner for assigned accounts and working directly with delivery teams to ensure client needs are met

Job Summary

  • Client Relationship Managers will serve as the primary point of contact for assigned clients, functioning as the business owner for assigned accounts and working directly with delivery teams to ensure client needs are met.
  • This position demands an in-depth understanding of the client’s business needs and challenges, uncovering opportunities in their processes, and the ability to offer proactive solutions.
  • Manage and nurture client relationships to ensure satisfaction and retention, while also driving pricing and MSA negotiations and collaborating with cross-functional teams.

Matching Summary

Client Relationship Managers will serve as the primary point of contact for assigned clients, functioning as the business owner for assigned accounts and working directly with delivery teams to ensure client needs are met.

Skills & Requirements

Must-have

  • Client P&L management $15M+
  • Client Relationship Management
  • Account Management
  • Healthcare Payor Experience
  • BPO/Call Center Experience
  • BPaaS

Nice-to-have

  • Shaping the art of the possible
  • Grow and cultivate long-term relationships
  • Interface at all levels of an organization
  • Understand competitive landscape
  • Proactive solutions

Key Requirements

  • 5-10 years of Sales Background
  • Ability to present sales propositions
  • Bachelor’s degree or equivalent experience

Work Rights

Not specified

Tailored Resume

Cover Letter