Customer Care Cum Admin Executive

Firmenich

Kuala Lumpur, Malaysia
**
End-to-end order-to-cash process management
Sap or similar erp system proficiency
Customer service and order management experience
** Firmenich is seeking a Customer Care cum Admin Executive for their Kuala Lumpur office, tasked with managing customer orders and ensuring high service levels. The role involves coordinating the Order-to-Cash process and providing administrative support while promoting a collaborative company culture. **

Job Summary

  • The role serves as the primary contact point for customers, managing the end-to-end Order-to-Cash process from order placement to delivery.
  • Candidates will coordinate with internal stakeholders and external partners to ensure timely shipments while maintaining high customer satisfaction standards.
  • The position offers a unique career path within a science-led company focused on sustainability and bringing progress to life through nutrition and health innovations.

Matching Summary

Match Score: 75

** Firmenich is seeking a Customer Care cum Admin Executive for their Kuala Lumpur office, tasked with managing customer orders and ensuring high service levels. The role involves coordinating the Order-to-Cash process and providing administrative support while promoting a collaborative company culture. **

Skills & Requirements

Must-have

  • End-to-end Order-to-Cash process management
  • SAP or similar ERP system proficiency
  • Customer service and order management experience
  • Supply chain coordination skills
  • Microsoft Office applications proficiency

Nice-to-have

  • Data analytics or Power BI reporting tools
  • Just-In-Time delivery principles knowledge
  • Integrated Business Planning KPI monitoring
  • Proactive problem-solving in fast-paced environment

Key Requirements

  • Diploma or Bachelor's Degree in Business Administration, Supply Chain, or related field
  • Minimum 2–3 years of experience in customer service or supply chain coordination
  • Experience working with SAP or similar ERP systems preferred

Work Rights

Not specified

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