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Amadeus Data Processing GmbH is seeking a Service Delivery Manager to oversee the delivery and continuous improvement of support and maintenance services for complex airport and border control customers in the Americas. The role requires extensive experience in service delivery management, strong communication skills, and the ability to manage cross-functional teams while ensuring customer satisfaction and operational excellence.
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Job Summary
The Service Delivery Manager is responsible for the end-to-end delivery, governance, and continuous improvement of Support and Maintenance services for complex Airport, Border Control, and/or Seaport customers.
This role ensures service performance aligns with contractual obligations, operational standards, and customer expectations, with a strong focus on service quality, reliability, and risk management.
Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life, and provides attractive remuneration packages.
Matching Summary
Match Score: 75
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Amadeus Data Processing GmbH is seeking a Service Delivery Manager to oversee the delivery and continuous improvement of support and maintenance services for complex airport and border control customers in the Americas. The role requires extensive experience in service delivery management, strong communication skills, and the ability to manage cross-functional teams while ensuring customer satisfaction and operational excellence.
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Skills & Requirements
Must-have
end-to-end delivery of services
ITIL-based service management
customer satisfaction
service performance management
risk management
Nice-to-have
strategic thinker
cross-functional team leadership
high-availability operational landscape
Key Requirements
Bachelor’s degree or equivalent work experience
ITIL Certification preferred
10+ years of experience in Service Delivery Management
5+ years of experience in contract fulfillment
Experience managing external customers and internal stakeholders