Atmos Energy is seeking an Energy Assistance Coordinator to manage requests from community action agencies (CAA) and ensure effective resolution of issues related to customer assistance programs. The ideal candidate should have a high school diploma or GED, experience in social services or customer service, and strong communication and computer skills
Job Summary
The role involves processing and resolving complex customer assistance agency requests while balancing customer and agency needs.
Candidates must adhere to local and state CAA funding sources, rules, and regulations while administering agreements.
The position requires effective communication skills and the ability to perform basic numeric calculations for data entry tasks.
Matching Summary
Match Score: 75
Atmos Energy is seeking an Energy Assistance Coordinator to manage requests from community action agencies (CAA) and ensure effective resolution of issues related to customer assistance programs. The ideal candidate should have a high school diploma or GED, experience in social services or customer service, and strong communication and computer skills.
Skills & Requirements
Must-have
Process inbound and outbound CAA contacts
Resolve agency payment activities
Maintain CAA profiles and agreements
Nice-to-have
Bi-lingual Spanish language skills preferred
Experience with Customer Information Systems
Collaboration with internal departments
Key Requirements
High school diploma or GED required
Two years of experience in community action or social services